", Overall Value: 10 I will definitely use Europcar in the future. we were charged the one way fee anyway!!!!!!!!!!! Absolutely smooth sailing here--wonderful staff and quick, efficient service. I also paid for the extra insurance because I have seen how people drive and park in Italy. I question my bill, slightly however. Will be sure to sure you again next time. No problems. Having been at the heart of the car rental industry for almost seventy years, we're happy to say that the vast majority of our millions of customers over the years have been extremely content with the products and services we provide, culminating in Auto Europe winning countless awards over the years. ", " Dealing with Auto Europe was a pleasure. Believe it probably is a software issue. ", " Great Car, Great Rate. We picked our car up and traveled to 7 countries and around 4.000 kilomethers and had any problem. Auto Europe, in my opinion is the best rental car option available in Italy. Everything was great except the long wait at counter to pickup car. So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. ", " Good car. Thanks Anna. I often rent a polo and end up with something else. The Europcar Agent was most helpful. Pickup procedure was fast and efficient at FCO airport. Wanted to pack this SUV in my suitcase! The vehicle was immaculate. Thank you ", " All great: pick up/drop off very pleasant/professional (especially the woman at the drop off in Florence). According to the number I picked over 60 persons were in front of me with 3 desks open (some people complaining that they have been waiting for 2.5 hours already). ", " The office at the airport was very helpful. But it was aggravating to have wait for over an hour to be served, despite arriving at the appointed time with a prepaid reservation. ", " One individual was extremely rude and obnoxious when I picked up van in Rome. ", " Good car. ", Overall Value: 9 Expediency of Drop-off: 9 We left it in a parking lot for 7 days while we cruised. will definitely use auto europe every time in the future. no hassles at al anywhere. Per day ( for our 10 day rental)and the person never drove the car After a flat tire which was changed by road service I had to drive the car to the Firenze airport to exchange. Efficiency of Counter Staff: 10 Two issues with the car-no practical cup holders and a gps system that needs serious improvement. Only suggestion is you should make it clear the pick up point is INSIDE the IKEA store...we looked in the surrounding area for 30 minutes! ", " Everything went smoothly, no issues or problems ", Overall Value: 9 ", " difficult signage for Dollar, went to wrong one and lost 20 minutes due to this ", " Very good experience from searching for rates to adjusting to a lower rate after reserving to getting answers to questions. COTNARI SA, LOC COTNARI-IASI Savings we're about 20% versus booking direct with Hertz. ", " They have an "attitude".. you are interrupting their day.. This came with my voucher. For a first time traveler to Rome, the car rental experience went fairly smoothly. ", " Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations, ", " With reservation in hand the wait was a bit longer than one would expect to encounter, the longer waiting period angst was ameliorated by the agent who processed my reservation . Condition of the Vehicle: 10, " Hertz Vatican counter person was outstanding. They were great. Very smooth check in process. So, overall it was a good experience. I could not have booked a car on the French website because I am living in Denmark. Not a good experience. Good service, but when our flight was delayed we were told we would have to rebook our car hire again, and ended up paying 50% more. Seriously?!? Definitely recommend. The cae condition was very good There was a significant wait. It was that easy. I am always put on hold for a long time when the phone is ver expensive, or if I call a local number like it Italy, all the recordings are in Italian. I am really unsure whether I have a booking somewhere when I arrive to Berlin! But Europcar was great about it. In Portugal, a police report will only be issued in the case there is a dispute between two parties, in this case there was not, thus no report was issued.The problem was that Auto Europe at no moment contacted me to tell me that it was completely necessary to have the police report to continue processing my case. Everything worked out well...probably didn't need 'extra' driver or fill up by AE, but outside of those charges it was good. The 3 agents in the office totally ignored us and attempted to pass us on to a small desk close to the office where no one appeared, after several minutes we went back into the office and told the 3 who were chatting among themselves that we had a plane to take back to London and insisted they accept the returned car, which they did reluctantly. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Rome. I would definitely recommend Auto Europe car rental and will use it again myself on my next trip ", " Return location poorly signed and difficult to get to, even if my hotel was 5 minutes walking distance from it. ", " Everyone was extremely helpful. ", " As usual, everything went very well. This came with my voucher. Autoeurope has consistently found us the best deals on rental cars in Italy. Great experience with pick up and drop off received People at AutoEurope very reponsive to my questions and solutions. thanks Not a major problem, just had us wandering around outside airport arrivals for about 20 mins. ", " Car was too small. However, the van was only 3/4 full, and yet we had to sign the paper saying it was "full" (as well as the damage assessment) before we got to see the van. It literally took 2-3 hours each time. Highly recommend this car rental agency. The fact that apparently the DEBIT card is not allowed anymore, was never mentioned during the booking process. will use again for sure. In and out within 10 minutes. ", " The initial auto we reserved was not available when we arrived in Rome but a suitable one was found for us by the wonderful gentleman at the counter. we were charged the one way fee anyway!!!!!!!!!!! It had a few scratches.....heck, this is Italy! The rental at all stages was seamless, professional, and quick. ", Overall Value: 10 The car was excellent and worked perfectly. Staff was friendly. Capable to provide a decent service. Europcar staff in the garage at pickup and return were friendly and very helpful. ", " TOP topnotch all the way from initial contact to turning in the car. He put us in an upgraded vehicle with great GPS. Check man rude, maybe I should chalk it up to the language barrier. The car drove well and was the perfect size for us. ", " The check in process was quick and the staff member was very helpful. We would lease a Peugeot again. ", " friendly and helpful staff. Expediency of Drop-off: 8 Auto Europe provided a range of rental agencies and car sizes, with easy to read selections available. I find this frequently in Europe. Tried to tip the guy for helping out and he was tankful but would not except it. They were professional, efficient and provided a car as ordered. Auto Europe was great. I was very satisfied with car and Auto Europe. ", " Rental was efficiently handled and the car was excellent. It was an excellent car and I would not hesitate to rent the same jeep again. ", " You guys are the best. Of all the travel and transport companies that we have dealt with, Auto Europe has been one of the gems in our memories. They didn't try to sell us anything extra. The vehicle was immaculate. The vehicle was excellent. ", " I requested an automatic car since I can't really drive manual very well. I did have to call to get the Europcar booking number. Marco in Rome was amazing. Vehicle was as promised. I was very satisfied with the Hertz rental. Excellent customer service! Very good car. I'm not sure whether this is standard practice but I would have thought that it is a situation that occurs fairly often. If I hadn't arrived when I did I would probably have spent hours waiting for nothing. Happily they had the Alfa Romeo Guillietta I requested and the car was great. Relatively easy pick up. Easy drop off. Car hire reviews in Luton. He went above and beyond. Had a minor fender bender in Rome parking lot, they were so easy to work with. We use your services twice a year for our overseas trips. Efficiency of Counter Staff: 9 They were better on this experience, but provide no help with adequate maps or getting out of city centers and avoiding STL zones. In the Italian summer, not very nice... this should be checked before renting the car! ", " Pick-up and drop-off went smoothly and quickly. He even got us an automatic without an additional charge. Got alot of help by mail. ", " very good agents and check in personnel ", " The only thing i could recommend would be an initial introduction to the cars operation ", " Processing time to complete the paperwork was acceptable, but they told us that the Ford Focus Wagon we had reserved was at the car wash and would be ready in at most 30 minutes. Thanks folks! A bit too much paperwork in the office before the the rental, but a great car and great service, Was able to select the exact car, and Audi A3 convertible, that I wanted via Auto Europe, very easy to deal with, accommodating, and very friendly. We left it in a parking lot for 7 days while we cruised. Expediency of Drop-off: 10 I have rented many times from you and will continue to do so. Good service. We had originally ordered a Guilietta, but then decided on the Volkswagon Golf, which we found to have more passenger legroom in the back even though it's a compact car ", " Everything went smoothly. . We are very happy with your service and your vehicles. Good car. We had to change twice at the airport. But the service was so so, due to we had scheduled to pick up the car on June 25, 10 AM, and we had to wait for 2.5 hours to get the car due to the miscommunication between autoEurope and EuropCar we were told. The car was clean and felt like knew, despite 16,000 miles. There was a significant wait. Check man rude, maybe I should chalk it up to the language barrier ", " Check in and check out was very easy. There was a long line and the arrangement with Europcar is through AutoEurope and the staff were scurrying trying to resolve issue in a frantic way. Thank you for the great service. Everything was good. return was very smooth. Very disappointed. ", " The reservation process was excellent - the agents were very helpful finding the best rate. Rental car operator was Interrent. Instructions for how to get the rental in Rome were straightforward, and no problem with the transaction once we got there. Otherwise all employees good and the cRd was very good. I am surprised that interface is so practical (no clattered offers and extras yet I still chose all the options I wanted). Your website provides all that is needed to complete a vehicle request. My last rental was good in that I received a new polo, just as I requested. Only complain is that at peak times, is very slow and takes very long. I think that a loyalty program or some sort of benefit/discount should be given to repeat customers. I loved the car. They also said in the event of accident we would have to first pay Hertz for the deductible (with my rental, up to a €230,000 deductible they cited! Finally figured out the NAV system--but couldn't change it to English so we guessed at the instructions. We arrived at 1050am (10 minutes before closing) and he refused to give us a lift to the ship port as promised. It probably isn't to the same professional standard as companies in the US but we were satisfied with our rental eventually. The car was comfortable and easy to drive and the TomTom GPS endured that our tour around of Tuscany was very successful. ", " easy to use online and book a car and add features as needed. About 30 minutes waiting at the pickup. This is the second time we have used euopcar at FCO and will use them again. Had to get out and retrieve it. I also paid for the extra insurance because I have seen how people drive and park in Italy. ", " Alessandro and Lorenzo where a great help, I needed to exchange auto, they where very responsive to my needs. He really saved us when we were running late. Efficiency of Counter Staff: 10 The process at the desk to get the car needs to be streamlined a little better. ", " Very smooth. Told me to read the small print!! I like how easy it is to work on your website and the quotes. I have been a gold card member for years- he exemplifies the best of Hertz. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. The place lacked a drop box and was not open during daytime hours on Sunday to return our rental. Would definitely use them again! I was in and out in no time. Thankfully our car was reserved and we finally got it. NICE, FR - Reviewed by JULIEN - August 21, 2020 About the service from Auto Europe " Very good, nothing to complain of! " All those questions were answered "yes." He recommended a larger car because he saw the amount of people and luggage we had and he was spot on. Excellent quality car; hassle free pick-up and return. I've rented lots of cars, lots of years from Europcar via Auto Europe and Europcar has never let me down. Drop off at Venice was slightly difficult due to lack of parking and what was expected from staff. ", " They were very good. Exceeded our expectations. The car was what we ordered and in good shape. ", " Car pickup & return went very smoothly. Thank you. However, one very important factor was debated, and it's critical to provide such feedback to your company. Please put up more signs directing us to your building especially as you get closer to the building. Expediency of Drop-off: 9 1st. Return location poorly signed and difficult to get to, even if my hotel was 5 minutes walking distance from it. As to the drop off in Pisa- bad signage for the rental car drop off, but otherwise fine ", Overall Value: 10 Very long line at the counter, and not clear where to line up. Compare Auto Europe car hire prices with all other major car rental providers on Skyscanner and find the best car hire deals available. They provided a new car without any problem. Europcar turn in location at Florence Airport nest to impossible to get to. I have used smaller locations for pick up in the past and process was smoother. International Car Rentals with Auto Europe. I did see an additional charge on my CC after i turned it in and i am not sure what it was for; How can i find out? ", " It was great! walked up to some people and they told me to push the help button! “Rented through AutoEurope in Florence, at airport see...” Written on: 25/02/2017 by xsKnight352 (1 review written) Rented through AutoEurope in Florence, at airport see that they are Sicily by car/Autoeuropa. This was my fourth year renting from Auto Europe. I would only wish that they would allow a customer to choose a vehicle color if the order is placed in plenty of time to accommodate the request. However, contracts were only available in Italian, despite Auto Europe's advisement that renters request a contract in their renter's primary language. International companies doing business at international airports should make contracts available in the renter's language. No issues at rental counter. Europcar person on the phone could not help us, but just to ignore the light!. ", " Friendly conveniently located office in Rome. Condition of the Vehicle: 10, " I have no problem with Hertz, the problem was with signage for the return of the vehicle, The signs are small ", Overall Value: 9 ", " The staff was phenomenal and made picking up and dropping off the car an absolute breeze. A staff that is very patient in working thru class of choice, insurance details and perhaps most important willing to work with schedule changes. ", " Very easy process. Would have appreciated knowing from the counter agent or a handout about parking ( different colored areas & their meanings) & speed cameras. Picking up the car at the airport in Rome was a breeze. Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. ", " Everything worked out well...probably didn't need 'extra' driver or fill up by AE, but outside of those charges it was good. Very efficient. 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Compensation for such trip delay window that was best for us driving around country. Been excellent pick-up, I think I obtain the best and your 24/7, English-speaking service... Person on the break to start the process quick and easy Auto Europe and all charges! Home this weekend Europe has been my most reliable way for me to push the help button airport up! Accomadating my last rental was efficiently handled and the hooter also did not feel crowded with 2 people and.!

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